CUSTOMER CARE
How can we help?
Find the next step for orders, delivery, returns, sizing, product care and store visits.
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What can we help with?
Good to know
Popular questions
Quick answers for the questions we hear most often. If you need a hand with something specific, our team is one message away.
Where can I find my tracking number?
Your tracking number is included in the shipping confirmation email sent after your order leaves us. Copy it into our Track Order page for the latest carrier update.
Why is my tracking not updating?
Carriers may need up to 48 hours after dispatch to publish the first scan. If there is still no update after that window, send us your order number and we will take a closer look.
Can I change or cancel an order?
Contact us as soon as possible. We cannot guarantee changes after an order enters fulfillment, but our team will always check what is still possible.
How do returns and exchanges work?
Eligibility, timing and return instructions are explained in our Returns & Exchanges policy. Keep the footwear unworn and in its original packaging while you review the next steps.
How should I choose a size?
Start with our Size Guide. Fit can vary between makers and silhouettes, so contact us with the style name if you would like a more personal recommendation.
How should I care for my footwear?
Let footwear air between wears, brush away dry surface dirt, and use a care product made for the specific material. Always test products on a hidden area first and avoid direct heat when drying.
Can I visit the Washington, DC store?
Yes. Visit us at 1214 H St NE, Washington, DC 20002, USA. If you are coming for a particular style or size, email Support@amaroam.com before your visit so our team can help.
