Refund policy

Return and Refund Policy

Effective date: August 1, 2026

At A Ma Journey, we want you to feel confident about every purchase. If your order is not right for you, you may request a return within 30 days of the date your order is marked as delivered, subject to the conditions below.

1. Return Eligibility

To qualify for a return, the item must:

Be returned within 30 days of delivery.
Be unworn, unused, unwashed, and unaltered.
Be free from dirt, marks, odors, pet hair, damage, and signs of outdoor wear.
Include all original packaging, tags, inserts, accessories, and components.
Be approved by our Customer Care team before it is shipped back.

Footwear should only be tried on indoors, on a clean and dry surface. Products showing outdoor wear or damage caused after delivery will not be accepted.

2. How to Start a Return

To request a return, contact us through our Contact page or email support@amajourney.com.

Please include:

Your order number.
The email address used at checkout.
The product and size you wish to return.
The reason for your return.
Clear photos if the item is damaged, defective, or incorrect.

Please do not send an item back until you have received return instructions from A Ma Journey. Returns sent without prior approval may be refused or delayed.

3. Return Shipping

Unless the product was confirmed to be defective, damaged in transit, or incorrectly supplied by us, the customer is responsible for all return shipping costs.

Original shipping charges, priority shipping charges, and other delivery-related fees are non-refundable unless required by applicable law or the return is the result of an error by A Ma Journey.

We strongly recommend using a trackable shipping service and retaining your shipping receipt. A Ma Journey is not responsible for return parcels that are lost, delayed, damaged, or delivered to an incorrect address.

4. Inspection and Refunds

Once your return is received, it will be inspected to confirm that it meets this policy. We will notify you whether the return has been approved or declined.

Approved refunds will be issued to the original payment method. After a refund is processed, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

If more than 15 business days have passed since we confirmed your refund, contact us at support@amajourney.com.

5. Exchanges

Exchanges are subject to product, color, and size availability. The fastest way to obtain a different item may be to return the original product and place a new order after the return is approved.

Any price difference, shipping charge, or applicable tax associated with an exchange may be payable by the customer.

6. Damaged, Defective, or Incorrect Items

Inspect your order as soon as it arrives. If an item is damaged, defective, or different from what you ordered, contact us within 7 days of delivery.

Please provide:

Your order number.
A description of the issue.
Clear photographs of the product.
Photographs of the shipping package and label where relevant.

Do not discard the product or its packaging until our team has reviewed the claim. If the claim is approved, we will provide the appropriate replacement, return instructions, store credit, or refund.

7. Non-Returnable Items

The following items cannot be returned:

Items that have been worn outdoors, washed, altered, or damaged after delivery.
Items with dirt, marks, odors, pet hair, or visible wear.
Items missing original packaging, tags, accessories, or components.
Items returned more than 30 days after delivery.
Gift cards.
Final-sale or clearance items where identified as non-returnable before purchase.
Items sent back without prior return approval.

8. Order Cancellations and Changes

We cannot guarantee changes after an order has entered processing. Once an order has been packed, fulfilled, or shipped, it cannot be cancelled and must be handled under this Return and Refund Policy.

9. Consumer Rights

Nothing in this policy excludes, restricts, or modifies any consumer guarantee, warranty, or legal right that cannot lawfully be excluded under applicable consumer protection law.

10. Contact Us

Questions about returns or refunds can be sent to support@amajourney.com or submitted through our Contact page.