Refund policy

Last updated: August 12, 2026

We want you to feel confident in your purchase. This policy explains when an item may be returned, how to request a return, and how approved refunds are handled.

30-Day Return Window

You may request a return within 30 calendar days after confirmed delivery. A return request must be submitted before the 30-day window expires.

Return Eligibility

To qualify for a return, the item must:

  • Be unworn, unused, unwashed, and unaltered.
  • Be returned with all original tags, packaging, accessories, and inserts.
  • Show no dirt, odor, pet hair, stains, creasing, scuffs, or sole wear.
  • Include valid proof of purchase from A MA ROAM.

Footwear may be tried on indoors on a clean, soft surface. Items showing outdoor wear or signs of use may be declined or, where permitted by law, refunded at a reduced value reflecting the loss in condition.

Items Not Eligible for Return

  • Gift cards.
  • Personalized, customized, or made-to-order products.
  • Items marked “Final Sale” at the time of purchase.
  • Items damaged through misuse, improper care, normal wear, or accidental damage after delivery.
  • Items returned without prior authorization or outside the return window.

These exclusions do not limit any non-waivable rights you may have for defective, damaged, or incorrectly supplied goods.

How to Start a Return

  1. Visit our Contact Us page.
  2. Provide your order number, the item you wish to return, and the reason for the request.
  3. Wait for return authorization and instructions before sending the item.
  4. Use protective packaging and retain proof of shipment until the return is completed.

Do not send a return to the manufacturer, carrier, or any location shown on the original parcel unless our customer-care team specifically instructs you to do so. Unauthorized returns may be refused.

Return Shipping

Customers are responsible for return-shipping costs for fit, preference, or other non-defect returns. Original shipping and expedited-delivery charges are non-refundable unless the return results from our error or applicable law requires otherwise.

If we confirm that the item arrived damaged, defective, or incorrect, we will provide appropriate return instructions and cover reasonable return-shipping costs where required.

Inspection and Refunds

We aim to inspect authorized returns within 5 business days after receipt. If approved, the refund will be issued to the original payment method. Your bank or payment provider may require an additional 5–10 business days to post the credit.

If a return does not meet this policy, we will contact you before taking further action. Shipping fees, customs duties, taxes collected by another authority, and gift-card value are not refunded unless required by law.

Exchanges

Because inventory can change quickly, we do not guarantee direct exchanges. The fastest option is normally to request a return for the original item and place a new order for the preferred item. Any new order is a separate transaction and remains subject to availability.

Damaged, Defective, or Incorrect Items

Report these issues within 7 calendar days of delivery through our Contact Us page. Include your order number and clear photos of the product, packaging, and shipping label. Keep all packaging while we review the claim.

Cancellations

Contact us immediately if you need to cancel an order. Cancellation is not guaranteed once fulfillment has started. After shipment, the order must follow the return process above. If we cancel an unshipped order, the payment will be returned to the original payment method.

Contact Us

For return or refund assistance, visit our Contact Us page.