Shipping policy

Last updated: August 12, 2026

This Shipping Policy explains how orders placed through A MA ROAM are prepared, shipped, tracked, and delivered. By placing an order, you agree to the terms below.

Estimated Delivery Time

Orders are normally delivered within 7–15 business days after the order is confirmed. This 7–15-business-day estimate includes both order preparation and carrier transit time.

Business days do not include Saturdays, Sundays, or public holidays. Delivery dates are estimates and are not guaranteed. Carrier disruptions, severe weather, customs clearance, unusually high order volume, or other events outside our reasonable control may affect delivery.

Order Confirmation and Processing

After checkout, you will receive an order confirmation. Orders may be reviewed before shipment for payment authorization, inventory availability, fraud prevention, and delivery-information accuracy. The complete estimated delivery window remains 7–15 business days from order confirmation.

If an item becomes unavailable, we may contact you to offer an alternative, cancel the affected item, or issue a refund to the original payment method.

Shipping Destinations and Charges

Available destinations, shipping methods, and applicable charges are displayed at checkout. Any free-shipping promotion applies only when its stated conditions are satisfied.

For international orders, the recipient is responsible for any import duties, taxes, customs charges, or brokerage fees imposed by the destination country unless checkout expressly states otherwise.

Tracking Your Order

When tracking becomes available, we will send it using the contact information provided at checkout. Carrier systems may require 24–72 hours to display the first update. You can also use our Track Order page.

Delivery Information

Customers are responsible for providing complete and accurate delivery information at checkout. Contact us as soon as possible if a correction is needed. We cannot guarantee changes after an order has entered fulfillment, and additional carrier charges caused by incorrect customer-provided information may be the customer’s responsibility.

Delays

If we learn that we cannot ship or deliver an order within the promised timeframe, we will provide an update. Where required by applicable law, you will be offered the choice to accept the revised timeframe or cancel the unshipped order for a full refund.

Lost, Stalled, or Delivered-but-Missing Packages

If tracking has not updated for an unusual period, or an order has not arrived after the 15th business day, please contact us with your order number so we can request a carrier investigation.

If tracking shows “delivered” but the package cannot be found, first check the delivery area, household members, neighbors, building staff, and carrier notice. Then contact us within 7 calendar days of the recorded delivery date. A delivered status does not automatically guarantee a replacement or refund; each case is reviewed using the carrier’s findings and applicable law.

Damaged or Incorrect Deliveries

Contact us within 7 calendar days of delivery if your package arrives damaged or contains the wrong item. Include your order number and clear photographs of the item, packaging, and shipping label. Keep all packaging until the claim is resolved. Depending on the review, we may provide a replacement, refund, or another appropriate remedy.

Contact Us

For shipping assistance, visit our Contact Us page and include your order number.