Shipping Policy

Effective date: August 1, 2026

A Ma Journey works to provide clear shipping information and reliable tracking for every eligible order. Please review the information below before completing your purchase.

1. Estimated Delivery Time

Most orders are expected to arrive within 7–15 business days from the date the order is confirmed.

This 7–15 business day estimate includes normal order processing and carrier transit time. Business days are Monday through Friday and do not include weekends or public holidays.

Delivery estimates are not guaranteed arrival dates. Delays may occur because of severe weather, carrier congestion, peak shopping periods, customs inspections, remote delivery areas, incorrect addresses, or other circumstances outside our reasonable control.

2. Order Processing

Most orders begin processing within 1–3 business days after payment and order verification. This processing period is included within the overall 7–15 business day delivery estimate.

Orders placed after business hours, on weekends, or on public holidays may begin processing on the next business day.

Orders may require additional review if payment details, billing information, stock availability, or shipping details need to be verified.

3. Shipping Rates

Available shipping methods and charges are displayed at checkout before payment is completed.

Complimentary standard shipping may be available on qualifying United States orders. Any minimum purchase requirement or other eligibility condition will be shown at checkout.

Promotional shipping offers may be changed, suspended, or limited to certain products, destinations, or order values.

4. Shipping Destinations

We ship to the destinations made available during checkout. If a country, state, territory, or postal code cannot be selected at checkout, we may not currently ship to that location.

Some products may have destination restrictions because of carrier, supplier, customs, or legal requirements.

5. Order Tracking

When your order ships, a shipping confirmation email will be sent to the email address used at checkout. Where available, this message will include a tracking number or tracking link.

Tracking information may take 24–72 hours after dispatch to display the first carrier scan. This does not necessarily mean that your parcel has stopped moving.

The normal order journey is:

1. Order confirmed: Payment and order details are received.
2. Processing: The order is prepared and checked.
3. Shipped: The carrier receives the parcel and tracking begins.
4. Delivered: The carrier records delivery at the destination.

6. Multiple Packages

Items in the same order may be shipped separately because of inventory location, package size, carrier requirements, or product availability. You may receive more than one shipping confirmation or tracking number.

Separate parcels may arrive on different days without affecting the remaining items in your order.

7. Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout, including apartment, suite, unit, building, access, and postal code details.

Contact us immediately if you notice an address error. We will try to help, but an address cannot always be changed after processing or fulfillment has begun.

A Ma Journey is not responsible for delivery delays, failed deliveries, or lost parcels caused by an incorrect or incomplete address supplied by the customer.

If a parcel is returned to us because of an address error, refusal, failed delivery attempt, or failure to collect, additional shipping charges may apply before the order can be resent.

8. Delayed Orders

If your tracking has not updated for several business days, please allow the carrier reasonable time to complete the next scan. Carrier networks can experience delays between facilities.

Contact us if your order has not arrived after the full 15-business-day estimated delivery period. Include your order number and checkout email so that our team can review the shipment.

9. Lost, Stolen, or Delivered Parcels

If tracking shows that a parcel was delivered but you cannot locate it, please:

• Check around the delivery location, mailbox, porch, reception, and safe places.
• Ask household members, neighbors, building management, or reception staff.
• Allow one additional business day, as some carriers record delivery shortly before arrival.
• Contact the carrier using the tracking number.
• Contact A Ma Journey if the parcel remains missing.

We will assist with available carrier information and may require a carrier investigation. A delivered tracking status does not automatically qualify an order for an immediate replacement or refund.

10. Damaged Packages or Incorrect Items

If your parcel arrives damaged, defective, incomplete, or incorrect, contact us within 7 days of delivery.

Keep all products, packaging, labels, and shipping materials while the issue is reviewed. Clear photographs may be required.

11. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or local charges imposed by the destination country.

Unless these charges are specifically collected at checkout, they are the responsibility of the recipient. Customs processing may extend the estimated delivery time.

12. Contact Us

For shipping or tracking assistance, contact support@amajourney.com or use our Contact page.

Please include your order number and the email address used at checkout.