Contact Information

Effective date: August 1, 2026

A Ma Journey is committed to providing clear and helpful customer support. Use the information below for questions about products, orders, shipping, returns, or store policies.

Customer Support

Email: support@amajourney.com

Online contact form: Contact A Ma Journey

We aim to respond within 1–2 business days. Response times may be longer during weekends, public holidays, major promotions, or periods of high customer demand.

Order Support

For faster assistance, include:

• Your order number.
• The email address used at checkout.
• The full name on the order.
• A clear description of your question or issue.
• Relevant photographs where an item is damaged, defective, or incorrect.

Please do not send payment card details, passwords, or other sensitive financial information by email or through the contact form.

Business Information

Trading name: A Ma Journey

Returns

Do not send returns to the public business address or any address shown on a shipping parcel unless our Customer Care team has specifically confirmed that address for your return.

Return instructions must first be requested under our Return and Refund Policy.

Policy Questions

For questions about shipping, returns, terms, or legal information, email support@amajourney.com.